We got an email from the ESF App developers last night asking us to share the following message.
This message only applies to those that used the ESF App last year.
MESSAGE FROM ESF
If you took part in the ESF App pilot last year – at the start of each academic year you need to logout (or uninstall) the App and unlock with a new PIN.
This will then rebuild your App dashboard with your latest data including any new students (siblings joining the school), new ESF schools (your child moving from Primary to Secondary) and updated student year groups.
Because the App has been updated since the pilot, we recommend:
- Delete/Uninstall the ESF App
- Go to the App store and search for ESF App to get the latest
- Open the App and enter your email
- Wait for the PIN to arrive by email (it is possible email will go to a spam folder)
- Enter the PIN
- Wait for unlock to complete, sometimes for as long as 3-5 min, whilst the new App dashboard is assembled – even after the whirling stops
Contact school IT in first instance if you need support – ictsupport@peakschool.edu.hk